1 reviews | Active since Apr 2011
promotion on contract - December 2018 Vodacom booklet
I have a 2-fold complaint / comment! So I kindly request Vodacom to read through carefully please! I have a history of Vodacom not caring about the little man on the street; that’s me!
I had upgraded in January 2019 at the Vodacom shop in Greenstone. First upgrade went on without any hitch, got the device and the contract. 2nd time i visited the store, got the device but didnt get the contract emailed to me. It took me 1 week to obtain a copy of the contract from Vodacom shop in Greenstone!!! Negative word of mouth by human beings are not welcomed by any business.
With the device I had procured via contract, the vodacom booklet for December 2018 stated that I will be receiving R2700 worth of vouchers. The consultant at the Greenstone Vodacom shop stated that I should receive the vouchers within 5 to 7 working days via sms. Should i not receive it via sms, I must contact Vodacom Call Centre as it has nothing to do with them at the Vodacom shop in Greenstone.
I called the Vodacom call centre last night to enquire about the R2700 vouchers. The Vodacom Call Centre consultant was pleasant in his interaction with me, Bongani but we have not resolved this issue of the R2700 vouchers. I did email all proof of the vodacom booklet stating such but i have not received no closure to this.
Please can i have closure on the R2700 vouchers please? Thank you
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting the number that you have supp**** on the post and the person that answered does not know anything about this query, please provide us with an alternate contact number so that our team can get in touch with you. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried contacting the number that you have supp**** on the post and the person that answered does not know anything about this query, please provide us with an alternate contact number so that our team can get in touch with you. Regards Consumer Website Team(SA)