Hellopeter
Share Your Experience
MM
Millicent M

1 reviews | Active since May 2016

03 May 2016, 09:30

Promotion Get Double Data

I received this sms on my cellphone "Get double your data when you buy a 5GB monthly bundle for R399. That's 5GB free for 30 days with every 5GB you buy. Dial *111*418# to buy, offer expires 22-05-2016. Opt out? SMS STOP to 31118" I recharged with R400 and after Dialed *111*.... as stated on the sms, and i bought the 5GB, I waited for the free 5gig for like 2 hours, then i decided to call vodacom customer care line to confirm if this is not a ****, the consultant confirmed its not a **** and that i should wait atleast 24hours for the SMS. I waited since... until today... no sms.. What is this though? can someone from vodacom sort this??? Call: ***

0
Replies (3)
Vodacom
Vodacom's reply03 May 2016, 09:58
Official

Thank you for your feedback.

We would like to apologise for any inconvenience caused. An agent will investigate and contact you in order to address your concerns.

Kind regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 May 2016, 08:04
Official

Dear Customer,

Your problem has been resolved and I hope I improved your Vodacom Experience.

 

Regards,

 

Cassandra

Best regards,

MM
Millicent M's update04 May 2016, 09:06
Reviewer Update
Dear Cassandra Thank you for resolving my issue. I have received the 5GB. I still don't understand if this SMS is from Vodacom and if the information displayed is correct, I saw the Double Data Promotion/Option ( as you have Explained) and I dialed *111*> Option 2 (Buy)>Option 1 (Double Data) but the information displayed there is not the same as the one on the SMS hence its as follows >> Option 1) (5GB +5GB Free ) for 14 days at R299. I will be at Peace if you Can Kindly Confirm if the information on the SMS is sent by Vodacom???