KE
Khalid E

1 reviews | Active since Feb 2012

03 Jun 2022, 11:47

Promoting Irresponsible Lending/Credit/Debt

So i called in today to cancel a contract which i have with Vodacom it was R65 month to month contract where they give you R65 airtime on it

Ntabileng answered and from the get go i knew this call is going to annoy me. 1. She answered as if she answering a personal call 2. she asked me to hold on the line while she does whatever - sat on hold for 10min and all i can hear is other agents having a party in the background 3. she definitely does not enjoy her job ash she spoke with no enthusiasm 4. does not understand what, " I CANNOT AFFORD IT ANY LONGER " mean.

due to everything increasing in this country, i have to cut down on expenses anywhere i can. and for vodacom to still try and keep me in tat hole is Pathatic and Irresponsible and border line *******

do you people not know what irresponsible Lending is? or credit?

So next time i call to cancel a damn contract, do as you told. Dont offer me R70 airtime at R65 and offer me 25% off on other numbers for 3months

JUST CANCEL THE DAMN CONTRACT!!!!!

Petrol is up Rates is up Food prices are up

And only salaries remain down. yet Vodacom wants to keep clients in the hole

I want a senior person to call me to make sure Ntabileng Canceled my contract in question and you people should seriously reconsider this upsell **** especially in south africa where citizens are finding it hard to live with inflation through the roof

0
Replies (1)
Vodacom
Vodacom's reply03 Jun 2022, 12:08
Official
Dear Customer,  

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team