PROMOTE SELF SERVICE!

I have downloaded the My Vodacom App and the link sent to my via email does not open. I have been trying all morning and it says the page is unavailabe. There is no option to verify the account. I have heard the call centre agents receieved no training on the vodacom app ( an employee stated) but i thought maybe they could assist me. I called twice and the first consultant dropped the call ( call avoidence, probably because she could not assist and the second consultant said she knew how it works then referred me to a vodacom store. Can someone please help me. If vodacom is trying to promote the vodacom app or self service can they atleast train the agents