Promises promises =vodacom

Called end of month of March 2021 to upgrade datapackage. Consultant offered me 100g for R399 and will be captured and up and running 1 April 2021. Nothing was done and I still only had 20G! Called them again cause "all calls are recorded". The operater said nothing was captured and that package does not exist! So I inisted on Vodacom fixing this and pull up the recording. She then offered me 60g for R299 but now will only be available from 1 MAy! I once again insisted that Vodacom credits me for month of April as I am not at fault. They would "pull up" the recording and get back to me in 48 hours. ................still waiting! I have never dealt with such ineffectiveness. If I dont hear from them in next 48hours I will cancel ALL my contracts with them and go somewhere else. Even my cancellation of my contract was mishandled by the operator and same story "we will pull up the recording". Their recordings mean nothing when THEY are at fault.