Promises Promises that cannot be fulfilled. Hayi cha

Vodacom you are killing me. You promised that my relocation request would take 30 days but you are not keeping to your promise. It has been 11 days now phoning and emailing you guys but no connection to this day. In order for me to connect during these 11 days, I had to buy prepaid Data costing me double what I pay on my contract with you (which has debited mind you). Vumatel has already installed fibre and are done with their process but just waiting on you. You also promised to provide me with an LTE in the meantime but that also has not materialised.

Are you going to reimburse me for all these prepaid vouchers I am purchasing on a daily bases? I have been a loyal customer of yours who has even been paying his account in advance but now you guys are giving me two minds being loyal to you.