DS
Dalene S

1 reviews | Active since Jul 2013

19 Mar 2015, 20:39

PROMISES, PROMISES, PROMISES Brandon Kleinsmith

I took out a data contract middle Jan 2015. Contract cancelled for no reason 04/03/2015. NOT my request. Was promised they will get back to me and correct it. Contract was activated, but did not get my full month data or my original contract date. All Vodacom agent at some store's fault. This was the words of one of the agents. When following up on it via the reply email I got from Vodacom informing me it busy being attended to, I now need to authenticate or else they will not help me. All original mails included in the request of the follow up. I've been with Vodacom since 1995! First time ever such bad service! Having 10 contracts with them and being a contract customer for about 10 years! About one week of March left and still did not get my full month of data as promised! NO MORE CONTRACTS WITH YOU!!!! I'm cancelling all my contracts as soon as it is possible! Brandon Kleinsmith you did not get back to me! Nor did the Manager of the store as you promised!

0
Replies (1)
Vodacom
Vodacom's reply20 Mar 2015, 11:18
Official
Hello dsmith1712,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites