Promises Promises Promises

IM due for an upgrade. Went to Vodaworld to the Vodashop on Friday 27/02/2015 at 11:00 . Spoke to the consultant. Was shown the packages available . But realized that Vodacom's competitors are offering better deals. As I had the same issue on a previous occasion I took along the competitors offering booklet as proof .I was then told that they cant do a offer match in the shop .A copy of the offer would be faxed to the offer match dept and they would give me feedback in 48 hours .Yesterday after 72 hours not hearing from them , I phoned the upgrades dept at *** and was again told they cant help I need to go back to Vodaworld. I than asked fro someone to call me.....never happened. now its nearly 96 hours . I tried to online dept and they cant help me either.<br> So by the looks of it Vodacom reaaly want to loose me as a client after +- 20 years