Promises,promises,promises

Have settled in George in an area where no Vodacom internet signal exists.<br> Have had problem confirmed by technician and promised relief from my R169 contract per month.<br> Told I would be contacted which happened and promised action would be taken to cancel my contract.<br> Sent a SMS code but now over a month later another months money debited and no more interest in problem it seems.<br> Why respond to clients problems if you don't see them through and solve the problem completely