TL
Tania L

1 reviews | Active since May 2014

02 Feb 2017, 16:25

Promises promises

<p>I upgraded to a new package November 2016.</p> <p>With the new package I was supposed to receive a free tablet as well.</p> <p>When I received my phone via courier I saw that I only received a phone no tablet but a sim card as well as the educational voucher. </p> <p>I phoned numerous times only to be transferred from here to there.</p> <p>I was told there was a problem at the warehouse the supervisor will get back to me there is no stock.</p> <p>When Vodacom asked through their sms system if the problem was resolved I rep**** NO getting an answer back "This matter will be resolved in 24 hours"</p> <p>I went to their website asking to be called back but to no avail.</p> <p>I am still out of a tablet it has now been 3 months how lame how absolutely not acceptable.</p> <p>This is my last ever contract with Vodacom you are ripping the customers off.</p>

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Replies (2)
Vodacom
Vodacom's reply03 Feb 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Feb 2017, 10:07
Official

As per telephonic discussion,feedback provided.

Best regards,