1 reviews | Active since May 2014
Promises promises
<p>I upgraded to a new package November 2016.</p> <p>With the new package I was supposed to receive a free tablet as well.</p> <p>When I received my phone via courier I saw that I only received a phone no tablet but a sim card as well as the educational voucher. </p> <p>I phoned numerous times only to be transferred from here to there.</p> <p>I was told there was a problem at the warehouse the supervisor will get back to me there is no stock.</p> <p>When Vodacom asked through their sms system if the problem was resolved I rep**** NO getting an answer back "This matter will be resolved in 24 hours"</p> <p>I went to their website asking to be called back but to no avail.</p> <p>I am still out of a tablet it has now been 3 months how lame how absolutely not acceptable.</p> <p>This is my last ever contract with Vodacom you are ripping the customers off.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per telephonic discussion,feedback provided.
Best regards,
As per telephonic discussion,feedback provided.
Best regards,
