MD
Magda D

1 reviews | Active since Dec 2016

02 Dec 2016, 19:53

PROMISES PROMISES

<p>In September Vodacom debited my account on the 25th like I asked, but the same day they returned my debit order with reason no funds available eventing I had R4000 balance. they also charged me a return debit fee of R100 . I went to the store was assisted in store to send my bank statement through to proof that I had money on the bank. It is December I.have.not.been credited the promises R100 and my account status still shows that I am in arrears after I made n cash payment on the 23rd of.November. My daughter paid.the R100 penalty fee as well. I am only getting empty promises from Vodacom accounts department. I cannot.be assisted.In store with n migration as my status still.shows.that I am in arrears. I am fed up.with empty PROMISES and.I will go to a news paper with this </p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team