Promises! Promises!

After Vodacom had supposedly agreed to an early upgrade after my mobile phone was ****** and a 24-hour turn-around time on a new phone (as a loyal customer from the first day of their existence in SA) ... many emails to the upgrade consultant .... promises that dispatch WILL phone be before the end of yesterday (Friday) - absolute silence and a ******* internet profile. Had similar issue with previous upgrade (from voicemail to over-billing on data). So Vodacom, when will you deliver my Sony XP Premium? You can't even trace a ****** IMEI number - so much for technology now in the hands of *********. I am so fed up with system excuses, the consultant was on lunch, you can't reach a consultant directly by phone. Is this the prime mobile carrier in SA who can't even connect you to the person who had dealt with your order? Can't even use my primary number, and stuck to a secondary number which they dont seem to understand they must phone. Will someone please ring a bell or come back with a number of a person that I can speak with. Not a generic 'we dont give out numbers'.