Promises Promises

I was called by a consultant for a upgrade on my Internet bundle. I upgraded to there new Wi-Fi. Thinking great this is going to be nice and be much quicker than my ****le.<br> <br> To my surprise not.<br> <br> It is costing me so much more that I have expected. I laid a complaint with them round about more than 3 weeks ago. No luck. No response yet. No I have my bill and it is just getting more and more and more.<br> <br> This is useless of them. At least have the decency to contact me and let me know what is going on.<br> <br> To all of you that is grading up to Wi-Fi. Rethink it.<br> <br> There is a rumours out there that the Wi-Fi unit I upgraded to is faulty.<br> <br> Please have the d to contact your customers and have the decency to inform them and pay back there money. <br> This is the decency thing to do to your loyal customers.<br> <br> Is this only about taking and making money and not about loyalty.<br>