Promises of Service - DOES NOT EXIST

I called on around the 29 Feb / 1st March regarding a premature upgrade on my contract due to issues with my handset and continued dropped calls. I EVENTAULLY got somebody to answer the phone on 1959 and then proceeded to explain the situation. I do know that I don't qualify at this stage and this was clearly brought to the call agents attention. I was told that they could do the premature upgrade but they had just gone onto a new system and could not process the request. I was told to call back the following week.<br> <br> I did so on atleast 35-40 times where I was NUMBER 1 in the que. this carries on for three days at which I the call 111 for assistance as there was no joy with the upgrades Dept as they did not answer the phone at all.<br> <br> I the. had the pleasure of being ****ed off even further by people that tell you to hold and the proceed to put u on hold for 10 minutes plus. <br> <br> I then asked for a manager at which time I was also put on hold on a number of occasions. Eventually I had the privilege of speaking to somebody who proceeded to tell me that she will investigate and get somebody to call me back????<br> <br> Cancellation after 20+ years as a customer is my only option.