promises not met

i was promised the world but nothing , send the phone to HO and i will trace it and keep you informed , please , i received a SMS saying that i will have to pay R855 to get my phone sorted out as nothing was followed up as promised , the excuse was i was not at work but i knew that before she even told me to send the phone . <br> <br> i have now been promised that she would go to seniors to try and solve the problem but i doubt this would happen .<br> <br> when the phone was sent away before it even got to Johannesburg the staff in East London had phoned me that the Sim pins had been damaged ,the instruction were given that the phone was to be sent to Johannesburg not East London so what is EL doing with the phone , i have never sent the phone away for sim pins .<br> <br> the phone has been to East London 3 times and i can tell you with in 10 minutes from the time received as per SMS received to been repaired and sent back , now can you tell me how it can be repaired when it gets back to Queenstown it takes them a day to download new data onto the phone