KA
Keith A
1 reviews | Active since Jul 2011
06 Dec 2020, 11:26
Promises not kept.
I app**** for Fibre through Vodacom. Vodacom informed me not to contact Telkom, my present ISP. We were informed that the Fibrevin our area was delayed. On 5 December 2020 all my activities were suspended. On enquiring at Telkom, I was informed my line had been ported. Vodacom gave me the assurance that my Telkom line would be active up to my Fibre line becoming active. I even phoned Vodacom Fibre to assist me now. The deal was tel no and email must remain. Why am I alone on this. I cannot get help. I have always praised Vodacom. Well I am now sorry I went to you with Fibre. I might even cancel. Help me NOW!
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Replies (2)
Vodacom's replyOfficial
06 Dec 2020, 11:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2020, 11:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KA
Keith A's updateReviewer Update
07 Dec 2020, 10:46Hello Vodacom, promises again, a consultant will contact me, when? Im still waiting.
KA
Keith A's update07 Dec 2020, 10:46
Reviewer Update
Hello Vodacom, promises again, a consultant will contact me, when? Im still waiting.