TD
Trisha D
1 reviews | Active since Jul 2017
12 Feb 2019, 12:23
Promises Not Kept!
I have taken out a new contract with Vodacom when my previous contract came to an end. The lady that helped me (Khuselwa) specifically mentioned the package offered which I have accepted. The call was made in August 2018 and till today, 12 February 2019, I do not receive the entire package as some of the deals are missing. I called Vodacom numerous times, the agents say Khuselwa is the only person that can activate the missing contents. They advised they sent her emails yet I get no positive feedback.
I have a email that Khuselwa sent to me after our call confirming the new contract plus the benefits.
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Replies (2)
Vodacom's replyOfficial
12 Feb 2019, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2019, 15:58 Dear Trisha
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 15:58
Official
Dear Trisha
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,