Promises not kept

I did my upgrade on my contract at Vodacom 4u the Glen.<br> I got a Samsung S5 which I noticed I was using a lot more airtime than I usually did before, so I took my phone in and they told me everything was sorted which it clearly wasn't .<br> I went back to the store which advised me to take a different Package which would come with a new phone being a Samsung note 5. But they didn't have in stock and would call me soon as it arrived.<br> A month later I go in to find out what the story is to be told the guy who promised to give me the phone no longer works there and I don't get a new phone.<br> <br> The acting manager Thebogo said he will see if he could sort it out for me by the Tuesday just past and get back to me which he didn't <br> <br> I managed to get Jana the regional managers number and made an appointment to meet with her at 9 am today for her to tell me the only way she can help me is to get a loan phone and see if they can credit my phone through vodacare.<br> <br> Or she can migrate my package back to the lower package I was on.<br> <br> Seems that a promise made by Vodacom staff means nothing and clients don't get what was offered to them.<br> <br> Maybe i need to go to community papers now to get help