Promises not fullfilled

I am so disappointed with the level of service that I’m currently receiving from Vodacom. On 2 July 2024 I was contacted for an upgrade only to find out later on that the agent did not do an upgrade rather added a new line.

I then called in and I was promised that the router will be collected and I would be refunded . I’ve called to Vodacom on several occasions and my matter has been escalated to team leaders for urgently handling but with no success. I’ve been going back and forth with them since July, we are in September now.

I even complained on this platform and I was promised a call and resolution, nothing. All Vodacom is doing is billing me for this router that is in a box, awaiting collection.