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Yolanda D
1 reviews | Active since Mar 2015
26 Sept 2022, 14:36
Promises not delivered with upgrading my contract
Being **** to again when doing an upgrade. I did an upgrade in August 2022 for a sim on my Vodacom contract. I was told that I would receive a R800 voucher 7 days after paying my account at the end of September 2022. Phoned the voucher department today just to be told that my voucher will only be paid 30 days after payment is done to Vodacom. When it comes to upgrade they are easy to make promises but when it comes to giving the vouchers they delay!!!!!!
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Replies (3)
Vodacom's replyOfficial
26 Sept 2022, 16:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Sept 2022, 16:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Yolanda D's updateReviewer Update
29 Sept 2022, 19:48After the above I have not had any calls from Vodacom. I received a text message to advise me that my contract upgrade has been reversed. Vodacom has thus decided on this without my knowledge and consent. Guess they can do that on their terms and conditions. Making them free of the responsibility of paying the voucher and at the same time making me free of a long commitment with them. Thus I am now able to cancel the contract due to this. Not what I asked for or instructed them to do but guess I will have to take my money elsewhere.
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Yolanda D's update29 Sept 2022, 19:48
Reviewer Update
After the above I have not had any calls from Vodacom. I received a text message to advise me that my contract upgrade has been reversed. Vodacom has thus decided on this without my knowledge and consent. Guess they can do that on their terms and conditions. Making them free of the responsibility of paying the voucher and at the same time making me free of a long commitment with them. Thus I am now able to cancel the contract due to this. Not what I asked for or instructed them to do but guess I will have to take my money elsewhere.
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Yolanda D's updateReviewer Update
05 Oct 2022, 12:52I did not ask for the upgrade to be reversed. The upgrade was reversed by the same person that did the upgrade. Promises were made and now Vodacom does not deliver. I am giving you guys 24 hours to call me back as promised by a manager and the person responsible. If no call is received. I will be cancelling my contract!!!!!!
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Yolanda D's update05 Oct 2022, 12:52
Reviewer Update
I did not ask for the upgrade to be reversed. The upgrade was reversed by the same person that did the upgrade. Promises were made and now Vodacom does not deliver. I am giving you guys 24 hours to call me back as promised by a manager and the person responsible. If no call is received. I will be cancelling my contract!!!!!!