promises never kept

Once again the worst service, this started from September 2017 i contact the customer service and requested that my contract be cancelled, then was transferred to the retention's department and was convinced to stay with Vodacom and promised the best deal which was a lie, i then called again when what was promised was not was agreed upon then i called again in October spoke so some else who again promised me a better deal From: Thabang Mphanama ********** Sent: Monday 09 October 2017 9:58 AM To: Rennie Munsami ********** Subject: Vodacom deal

This is confirmation of your new package of a NO PHONE DEAL for R149 Reduced Sub PM on Smart S +.On this package you will receive 200 minutes,200 SMS and 500 MB of data for 24 months. Vodacom will also give you 1GiG of data and 50 minutes for free for 24 months as well. An all this because i am a RED customer Im still wondering about that, to my surprise this month the one gig free data and 50 mins free never arrived, I call to the customer service again on Saturday, the customer service guy tell me that the solutions department has to deal with the query as they are the only one who can assist. This morning I receive a pain jane sms to say that the query has been close wow how fast but with no explanation as the to the resolution. i called again and the service consultant put me through to the solutions department only for the lady that I sopke to to tell me that they were not the ones that deal with the query it has to be sent to the person who promised me this deal what a load of bull.

I then asked to speak to a manager but conveniently the manager is on a call so i asked if that is the only manager there and was told yes, Vodacom needs to employ more managers shame.

I really think that they call their valued customers Red just to make them stay with the company, really unhappy with the service levels of Vodacom it has really dropped considerably since way back.