Promises made, broken, terrible and long protracted service
<p> </p> <p>Dear Vodacom Service, I qualify for a car, a lease in an upmarket area, I am a professional with 2 degrees but I cannot take out a contract. I will explain the history of my anger and what has lead to this post and will probably lead to me porting my number onto another network.</p> <p> </p> <p>I s****ed with my articles at a law firm last year, and from this I wanted to take over my contract from my father as adults do. However was met with so many problems that my credit profile is too low etc. Fine. I waited until the end of the contract and terminated it in hopes of taking out a new one as opposed to moving from his prfile to my own. This all happened from between January 2015 till June 2015.</p> <p> </p> <p>I got advice to open up some credit, I have a credit card now.. Whichthe bank has, due to my credit proile, offered to up the limit numerous times, and I have a clothing account. I used htese, and paid them on time and even in advance. Come Jnauary 2016, my law firm is registered with the Customer Advantage service and I have been dealing with a person by the name if Masekaba. I sent all the necessary do***ents such as ID, bank statements, and payslip. She informed me early on in the year that I still do not qualify and I should wait. Which I did.</p> <p> </p> <p>She contacted me again the beginnign of this month, because she said she looked at my profile again and I qualify i just need to send the do***ents. So I did. Just to be informed this morning that no my profile is too low... without furmnishing the exact details of the profile. She then said that I should go take out a new line instead? I have had my number for more than 15 years! How does taking out new line help me? I wanty a ocntract, I need a new phone as my blackberyy is giving me problems and I cannot have this in the corporate environment. So is my profile good enough to take out a new line but not good enough to provide the conveneice that I seek by taking out a contract on my existing line?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
