promises made and not kept

I was one of the thousands double billed with promise of refund and refund of bank charges - which clearly did not happen. Wrote on Hello Peter and within a day had a reply from 82 275 97 - at 13h52 (duration of call 6 mins 55 sec).<br> I was driving so could not make a note of the consultants name - who promised me the equivalent of my bank charges in top up airtime and 500mb data valid until end January.<br> <br> So why am I not surprised that NONE of this has materialised???<br> Don't apologise and make promises if you have no intention of following through.