Promises for activation for 2 weeks yet nothing

It has been two weeks since vuma tel has come to connect my fibre and still no WiFi at my home. Vuma came through on the 4th Jan to install and damaged the external box instead causing everyone in the complex to have no WiFi . They came through next day to fix and told me that the red light will stop blinking ans I will have connection. Since then nothing qnd I have been asking Vodacom all they do is tell me they sent an email and refuse to escalate the matter or give me someone else to speak to. Whether it is vuma delaying , Vodacom needs to keep me updated and ensure I get connected. This is ridiculous and I gave mentioned that on many occasions I am working from home yet no one seems to get back to me. Since then I have had 4 consultants all telling me within the next 24 hours I will be activated and provides me with no customer reference number to follow up on.