EP
Elise P

1 reviews | Active since Mar 2021

29 Apr 2021, 15:56

Promises are made by Vodacom staff that they do not keep.

I am still waiting for vodacom to get back to me. I was told by the hellopeter vodacom representative On Monday 27 April 2021 at 08:50 that he will look into this matter. Guess what he is still looking......... The promise Pomsa made that she would lower my contract fee if I upgrade 2 data bundles also dit not materialize. Hence I am paying for two contracts I do not want. I want them canceled immidiatly and be re inbursed because Pomsa down right lief to me an vodacom are *****ing my hard earned money. *******. That's what I call them. O and by the way the bull***** respons that a representative is going to call you. When????????????

0
Replies (1)
Vodacom
Vodacom's reply30 Apr 2021, 07:15
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team