PROMISES AND LIES from ANDREW in the cancellations Department.

I was promised after my last Hellopeter review that I will be refunded for the billing for lines that were past their 24 month expiry dates for the last 3 months that I tried cancelling them. Andrew was the guy I spoke to on a lengthly call and he made a million promises and disappeared into the world. When I placed my last review I mentioned his name together with the many others that I spoke to in the cancellations department. Low and behold "ANDREW" called me back and assured me, probably after pressure from seniors, and now Made the same PROMISES AND LIES AS ALWAYS. AND NOW ANDREW HAS DISSAPEARED LIKE MAGIC AGAIN!!!! He called me from this number *** which does not exist if you try calling it or messaging it. Where is my credit/ refund as promised??? Why are my contracts still running(the ones that I requested to be cancelled) WHERE IS ANDREW??? WHY IS THERE ONLY CONTACT FROM VODACOM IN REPLY TO HELLOPETER REVIEWS....damage control??? I cannot understand why and how Vodacom a once trusted corporate entity has now stooped so low to ROB struggling subscribers raping them of debits not due to them. WILL THE REAL MAN "ANDREW PLEASE STAND UP" and answer?? Come on guys this is not on.