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romy.rollis romy.rollis

1 reviews | Active since Jan 2017

04 Nov 2021, 15:30

Promises and lies

Romy Nomis 3:22 PM I received a call on 2 November 2021 from Kayna Ndlovu, selling upgrades of my 2 children's phones. I accepted the offer and T&C's but only after I had asked if the phones (Iphone 12)s) were in stock and he promised they were and that they would be delivered in 3 working days. I asked him if he worked for Vodacom and he said yes, and gave me his details, name, surname and employee number 9549, however it seems there are now 2 issues here. 1 He does not work for Vodacom but rather for RewardsCo who Vodacom seemed to share my information with without my approval which I believe is ******* and 2. He made a promise to deliver the phones however there is not stock available as per an sms I received from Vodacom yesterday. I accepted the offer based on the call we had which included delivery of the phones in 3 days.. This is now not the case as there is no stock, actually to me it seems to be false information to make the sale. I am livid and as usual have been pushed from pillar to post when requesting assistance from Vodacom. Please advise urgently , I have contacted the Group CEO too.

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Replies (1)
Vodacom
Vodacom's reply05 Nov 2021, 07:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team