IP
Iloma P

1 reviews | Active since Oct 2015

13 Oct 2015, 22:23

Promises

I have a very large Vodacom contract (about R2000) which I cannot use. I have moved 50 meters from where I had lived but for some reason no-one in this large block of flats where I now currently live have any signal. I phoned the Vodacom call - center about 3 months ago and was promised that a technical guy would be sent out immediately to asses and erect a booster as this was of utmost importance. I work from home as do a lot of people in my block. <br> I have phoned Vodacom call - -center since then weekly and always got the same story . Promises, promises. I can almost recall word for word the conversations before they happened. More promises. When I ask to speak to someone with authority I'm told they are always out of town. So I just try again and again.<br> I think that Vodacom is just trying to avoid the issue & so just getting me to carry on paying this useless contract . <br> I'm paying for nothing. I have to run around trying to find signals.<br> I must add that the Somerset West Vodacom were really great and really trying to solve this problem but really enough is enough. I have now run out of patience. What is the next step. I have run out of options!!!!!!

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2015, 07:14
Official
Hello Patt159,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,