sS
sellan S

1 reviews | Active since May 2017

11 Jun 2019, 12:24

Promised Vouchers 3 months late....and expired!

Vodacom....I'm now besides myself I'm so angry. I got 2 upgrades with Vodacom in December after being a loyal customer for years. I was promised R2800 of vouchers with the upgrade and after fighting for 3 MONTHS for these vouchers, Expectmorepromos FINALLY sent me the vouchers, however 4 of them are all expired and can no longer be used. This is POOR and false advertising and from the customer's side not fair that I've had to fight for 6 months for something that was promised to me with my upgrade that I'm paying over R900 a month for. Can someone PLEASE receive this with the most URGENT attention.....

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Replies (1)
Vodacom
Vodacom's reply11 Jun 2019, 14:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team