Promised to transfer data

We have a prepaid ****le and got it to use when we come to the Karoo, where only vodacom works. We haven't used it in a while and when I tried to use it on Fri 4 Nov, there wasn't any data on. I loaded 500mb of data on but it was still not working. I called 082 155 and spoke to MJ, who, after investigation, saw that the sim number ***) was recycled and given to someone else and that the 500mb was loaded on that number. She then put me on hold for a long time and when she finally spoke again, she said that what I should do is buy a new sim card ***), call back and she will then be able to transfer the 500mb to the new number. She gave me a reference (A1 XDD53 3DX2PE). Now, this is a very remote town that does not have a vodacom shop, so my father bought one in Cape Town and sent it to me. I received the sim this morning, opened it and called back to get my data back. After calling THREE times, they tell me that they will be able to do a simswop, but then did absolutely nothing!!! Then Reza, said MJ was wrong, but the company must take responsibility for their employee giving me the wrong information and set it right. Deduct it off her salary if you have to Assholes!