Promised to fix my account but never did – still waiting for settlement letter

I signed up for a Vodacom prepaid account only to discover that the salesperson registered me into a postpaid contract I never agreed to. The account went into arrears without me ever receiving a single bill.

After months of fighting, Vodacom finally admitted fault. Clint from Vodacom Fibre confirmed in writing that a credit was posted to settle my account and that they would request credit bureaus to update my profile. I was also promised a settlement letter.

That was months ago. I have received nothing.

No settlement letter. No credit bureau update. No follow-up.

My credit record is still damaged, and Vodacom has gone silent.

If Vodacom is reading this: Please just send me my settlement letter as promised. That's all I'm asking for.