JvdM
JP van der Merwe

1 reviews | Active since Aug 2013

06 Feb 2015, 16:03

PROMISED TO CALL BACK BEFORE 11H00 ON 27 JANUARY 2

AFTER TOPPING UP MY 3G WITH DATA I DISCOVERED THAT VODACOM CANCELLED THE NUMBER THAT I USE ON THE 3G. AFTER PHONING THEM TO CLAIM IT BACK THEY SAID THAT THEY DID SENT A SMS TO THE NUMBER THAT IS NOT IN USE AND THAT THEY WILL CANCEL THE LINE AND ISSUE IT TO SOMEONE ELSE.<br> AFTER EXPLAINING TO THE CONSULTANT THAT IF A NUMBER IS NOT IN USE THEIR IS NO USE SENDING A SMS TO THE NUMBER. THE NUMBER WAS ACCORDING TO PROTOCOL THROUGH THE RICA PROCESS. IF THEY HAVE RUN A ID NUMBER CHECKED THEY COULD HAVE FOUND THE NUMBER WE USE IN OUR CELLPHONES BUT APPARENTLY THEY DON'T HAVE THE FACILITY TO DO IT.<br> <br> THE CONSULTANT PROMISED TO PHONE ME BACK BEFORE 11H00 ON THE 27TH OF JANUARY 2015 UNTIL TODAY THE 6TH OF FEB 2015 NO ONE PHONED AS PROMISED

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2015, 11:27
Official
Hello jounievdm,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team