Promised refunds never done after UNAUTHORISED SIM SWOP.

Horrible. Started on 5 August at the Newcastle Mall branch. Unauthorised sim swop, and utter horrible service from 2 staff members when I needed assistance. Thereafter more broken promises about refunds, and even more, from the call centre. Lovely manners, but absolutely useless. They cannot be trusted to solve problems. Never before have I seen such pitiful service and even worse service recovery efforts. My ref no's: 1- ********** 503305, 1- ********** ********** , 1- ********** ********** . Could a senior decision maker maybe call me? And see if we can sort the issues out? If not. Please take the refunds that are due to me and donate it to a worthy cause? I really have no more respect for Vodacom, I have no hope of recovering funds that are due and was promised to me, and I hope to never have to deal with them again.