KW
Kaleb W

1 reviews | Active since Aug 2012

04 Jan 2017, 16:06

Promised Data on Upgrade - Now Impossible to Get Help

<p>I recently upgraded & was promised that the 700MB on my initial contract would continue in my new contract. Now I only get 400MB & no one is able to help me.</p> <p> </p> <p>It seems like the only thing Vodacom call centres are capable of is transferring you to another department. I was transferred 7 times & then was told to go back to the original department (having to verify my security details at every department)!</p> <p> </p> <p>This is absoultely useless services, shows lack of integrity & honestly impossible to get anyone to help.</p> <p> </p> <p>Requesting for my contract to get cancelled - they can fetch the phone & I'm moving to another provider!</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Jan 2017, 16:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jan 2017, 16:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team