1 reviews | Active since Aug 2012
Promised Data on Upgrade - Now Impossible to Get Help
<p>I recently upgraded & was promised that the 700MB on my initial contract would continue in my new contract. Now I only get 400MB & no one is able to help me.</p> <p> </p> <p>It seems like the only thing Vodacom call centres are capable of is transferring you to another department. I was transferred 7 times & then was told to go back to the original department (having to verify my security details at every department)!</p> <p> </p> <p>This is absoultely useless services, shows lack of integrity & honestly impossible to get anyone to help.</p> <p> </p> <p>Requesting for my contract to get cancelled - they can fetch the phone & I'm moving to another provider!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
