1 reviews | Active since May 2014
Promised data Not given...
<p>I upgraded my contract on 31/05/2016 and was promissed 10 gigs free data. To date (2 weeks later) I have not yet received the data. I have phoned the representative who helped me with the upgrade numerous times to enquire about the data. All she says is they are looking into my issue. Is it such a difficult request to make to ask for what was meant to be included with my contract?</p> <p>Does Vodacom Lie to its customers?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you Vodacom for your quick response and resolving the matter, I was surprised. It's a pity I had to resort to posting on Hello Peter to get the data I was promised though. I was pleasantly surprised to be offered 1gig of data over 24 months in lieu of 10 gigs once off (30 days).
Thank you Vodacom for your quick response and resolving the matter, I was surprised. It's a pity I had to resort to posting on Hello Peter to get the data I was promised though. I was pleasantly surprised to be offered 1gig of data over 24 months in lieu of 10 gigs once off (30 days).