Promised contract cancellation resulted in double billing and no cancellation.

After the headache i had with the ********* actions performed by Vodacom and/or its marketing arms the problem took a turn for the worse. Vodacom promised that they would correct the misunderstanding by terminating the contract. All well and good.

But, they didn't, and then made the situation worse. They didn't terminate the contract at all, they took off all discounting so my bill almost doubled and I must now pay that new rate for the remainder of my contract. I had to go to a local Vodacare to clarify what had been happened. They have merely taken the monthly discount off which resulted in a significant increase in the monthly bill and left the contract in place. This is totally unacceptable.

Meanwhile, I now have a contract with Telkom as i was migrating my number which I now cant due to this mess-up , I am paying double my previous to Vodacom, and now incurring additional costs with Telkom for services I can't use.

I made the mistake of trusting Vodacom. Unbelievable.