JW
Juanita W
1 reviews | Active since Oct 2021
19 Oct 2021, 17:28
Promised call back not received by Vodacom
My Vodacom account was double deducted for the month of September 2021. I requested a refund and was advised on 30 September that it will take about 7 days. By 7 October nothing. Then I had to log another service request and by this time I have sent through proof of payment twice and received various reference numbers. The latest being *** Eventually Mathipa advised that he can see that the refund instruction has been sent on 14 October but is awaiting approval. He could not assist further but promised to check and provide an email or call before COB on 19 October.. empty promise as he clearly had no intention of even calling or emailing as promised yet this was recorded on the call. His manager is Mr S Naidoo at the subscriber collection division.
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Replies (6)
Vodacom's replyOfficial
20 Oct 2021, 07:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2021, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JW
Juanita W's updateReviewer Update
21 Oct 2021, 09:53Vodacom, I received a call from Mathipa at your Customer Collection who confirmed that the refund was done yesterday on 20 October and that the funds will definitely reflect in my Bank account as in yesterday. He even confirmed twice. Still nothing and the Bank Advised that No Refund was attempted or made at all. I want the refund in my Bank Account no later than this morning or I will report Vodacom for *****.
JW
Juanita W's update21 Oct 2021, 09:53
Reviewer Update
Vodacom, I received a call from Mathipa at your Customer Collection who confirmed that the refund was done yesterday on 20 October and that the funds will definitely reflect in my Bank account as in yesterday. He even confirmed twice. Still nothing and the Bank Advised that No Refund was attempted or made at all. I want the refund in my Bank Account no later than this morning or I will report Vodacom for *****.
JW
Juanita W's updateReviewer Update
21 Oct 2021, 09:54Why does your Back office or Consultants provide feedback to customers that is untrue. This is ********* and **********.
JW
Juanita W's update21 Oct 2021, 09:54
Reviewer Update
Why does your Back office or Consultants provide feedback to customers that is untrue. This is ********* and **********.
JW
Juanita W's updateReviewer Update
21 Oct 2021, 09:56I have called through to Subscriber collection 3 times already and on hold for more than 20 minutes yet you want me to rate the level of service received.
JW
Juanita W's update21 Oct 2021, 09:56
Reviewer Update
I have called through to Subscriber collection 3 times already and on hold for more than 20 minutes yet you want me to rate the level of service received.
JW
Juanita W's updateReviewer Update
21 Oct 2021, 10:00Someone from your customer care called me to also put me through to Collections, still on hold for the past 20 minutes. This is pathetic and very much service failure on Vodacom
JW
Juanita W's update21 Oct 2021, 10:00
Reviewer Update
Someone from your customer care called me to also put me through to Collections, still on hold for the past 20 minutes. This is pathetic and very much service failure on Vodacom
JW
Juanita W's updateReviewer Update
21 Oct 2021, 10:06I know that all over social media Vodacom receives a lot o Complaints but this is utterly ridiculous as this refund was instructed on 14 October already. The overpayment was made nearly a month ago. Why does it take numerous calls and complaints and incorrect feedback provided to the customer. I have now been on hold for nearly 30 minutes
JW
Juanita W's update21 Oct 2021, 10:06
Reviewer Update
I know that all over social media Vodacom receives a lot o Complaints but this is utterly ridiculous as this refund was instructed on 14 October already. The overpayment was made nearly a month ago. Why does it take numerous calls and complaints and incorrect feedback provided to the customer. I have now been on hold for nearly 30 minutes