Promised a credit 15 days ago, still waiting

I paid money into my account and a debit order went off, meaning I paid twice. I then phoned to rectify this and I was promised that I would be phoned within 24 hours. 48 hours later I phoned back (as there was no communication from vodacom) and I was offered to either have it credited or returned to my bank account. I asked them to reimburse me. ANOTHER 48 hours later I phoned again to escalate. I received an SMS with details to fax or send my proof of payment ... Which I did. Still nothing. I phoned in again 48 hours later and had to log another request to get cash sent back to my account. And again was promised 24 hour turn around time... This was 72 hours ago. I just phoned today and held on for over 20 minutes and gave up. <br> <br> So - each time I was phoned I had to provide the same detailed information over and over again! Not efficient.<br> Each time I phoned promises were made and never kept (get back to me in24 hours)<br> AND I STILL HAVENT BEEN PAID BACK!!!<br> <br> Really horrible service vodacom. You are the worst!