JS
Janine S
1 reviews | Active since May 2018
25 Feb 2019, 14:40
Prolonged cotract
Please vodacom for goodness sake. I am tired of you guys making money out of me. My laptop contract ended December 2018.i asked in October for the contract to be canceled once it ends in December. And now you still charging me the full subscription for the laptop. What the hell is going on.? This is now the second time after numerous problems I had with you guys that I have to logg a complaint on hello Peter. I want my laptop subscription reversed for January and February and any extra charges that u put on. I will just pay for the two cell phone I took from you in September. Which I already regret. Please I expect feedback on this. And everything rectified!!!!!!!
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Replies (3)
Vodacom's replyOfficial
25 Feb 2019, 16:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2019, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JS
Janine S's updateReviewer Update
25 Feb 2019, 16:33Thank you. Please call between 8am to 9am and 1pm to 2pm. As I can't answer my phone at most times.
JS
Janine S's update25 Feb 2019, 16:33
Reviewer Update
Thank you. Please call between 8am to 9am and 1pm to 2pm. As I can't answer my phone at most times.
Vodacom's replyOfficial
20 Mar 2019, 13:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact Vodacom Accounts on *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact Vodacom Accounts on *** [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,
Vodacom's reply20 Mar 2019, 13:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact Vodacom Accounts on *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact Vodacom Accounts on *** [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,