prolonged billing issue and lousy service

<p>Hi,</p> <p> </p> <p>From last year 09/10 I have been struggling with an inflated bill whereby I have asked for my profile to be checked as billing is not considering the minuted and smses that the package im on comes with. Was told that the matter has been handed over to Billing and Admin Division for further investigation - service request reference number A2-1XCV-CZV1XM, which was in October 2016 and to date Im still waiting for the findings; have also sent numerous requests for the account to be investigated without any success.</p> <p>Now recently after reporting a ****** phone, data services and connection to the network have been a challenge still I have no feedback as to what is going on. with getting my insurance claim and replacement device vall mall vodacom has been so comedic that sunday after queeing feven though I did disclose at the door what I was there for got the advise from the assistant manager who was screaming across the room while serving another customer that the insurance office was closed on sundays. had consultants in store looking at uss funny. mind you when we worked in after being told to wait went to the data guy who was there to assist with application on the old devise I was having and this guy was busy with cellphone on the floor, wanted us to wait for him to finish texting a watsup chat and by the time he had to assist he was already put off. Did I mention that the inrance claim was submitted there (another story) yet they had no updates for me on the claim, even after I told them them insurance called me with the update their attitude was just undesirable yet again why am i supprised when their manager behaves like that</p>