Progress of Upgrade pending.....

<p>I recently did a upgrade online on my data contract. On 6/09/2016. I never received any sms or email to confirm my upgrade. I phoned Vodacom's online dept on ********** 4 on 9/09/2016 and this morning. My upgrade is still "awaiting confirmation".... Everytime I ask about how long it's gonna take to finalize the confirmation I get told that my query will be escalated and that someone will get back to me. My problem is that since Friday after my query was "escalated" the first time, I am still waiting for someone to get back to me...</p>