IG
Ilecoven G
1 reviews | Active since Jan 2018
19 Dec 2021, 11:16
Profile removal
I settled my Vodacom account and it seems that Vodacom is failing to remove me from there system wich is effecting my score.
When I call i get transferred from department to department and no conclusion at all.
I am struggling for two weeks now to have this done. Please help
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Dec 2021, 20:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2021, 20:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Dec 2021, 08:01Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2021, 08:01
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. Kindly note that this may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,