1 reviews | Active since Sept 2013

15 Feb 2017, 14:58

"PROFFESSIONAL" CUSTOMER RELATIONS WITH VODACOM

<p>"PROFFESSIONAL" CUSTOMER RELATIONS WITH VODACOM<br />Been a loyal customer since 1997 - 20 years - with 5 accounts with VODACOM</p> <p>15 / 12 / 2016 - My husband was a victom to a smash & grab. Amongst the ****** items being his work laptop & 3G<br />Over a weekend & public holidays, getting our vehicle window replaced, laptop replaced, blocking the 3G</p> <p>As usual, never being able to open our VODACOM BILL - we were horrified to see a debit order of over R18 000.00 debited against my bank account 01 / 02 / 2017</p> <p>To date, after submitting an affidavit, we still await VODACOM to contact us / resolve this matter & my money to be returned</p>

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Replies (3)
Vodacom
Vodacom's reply15 Feb 2017, 15:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Mar 2017, 10:50
Official

As per telephonic discussion,feedback provided.

Regards

FM

Best regards,

Vodacom
Vodacom's reply09 Mar 2017, 10:52
Official

As per telephonic discussion,feedback provided.

Regards

FM

Best regards,