Professionalism at its WORST!!!

<p>I called in on 13/12/2016 and did an upgrade on one of my contracts with Vodacom - Initially the person i spoke to "Mondle ref - ********** 98" advised the upgrade was successfull and i will receive a confirmation call the same day or the next day. I gave him my work address for the phone to be delivered to and it was confirmed. I never received any call thereafter. Two days past i called Vodacom and the advisor "Sithembiso " told me the phone has been sent for delivery and i will receive it by Monday 19/12/2018. I called the courier to confirm that the package was being sent out for dilvery to my HOUSE and not to my work address as i hav requested Vodacom to do. I pent tghe entire day trying to get a resolution to this matter, however i have been faced with ridiculous reasons to why I cant be helped. The worst part was the blantant lies and excuses that i received not only from agent but from Team Leader. Its unacceptable to have junior management behaving is the way "Brian - ref ********** 04" has behaved. That same manager just like his staff also hanged up on me. (Agent who hanged up: Thembi ref: ********** 32/ref ********** 20) </p> <p>I am taking time to of my busy day to call with my airtime to sort out Vodacom absulute incompetence.</p> <p>I am am also a contract customer for over 10Years and i have 2 contracts with Vodacom.</p> <p>Because of the insuing shananigans I am now without a phone, that i am paying for-Power to Vodafone- Today you have proven that the biggest gansters are the one who wears red polo shirts.</p> <p>The only person who i found respectfully helpfull and kind was agent "Lizelle ref ********** 52" she has ben very assistfull and also confirmed she is making notes as we speak without me even asking her to do so. She deserves a huge promotion!!!(Brain's Postion Maybe)</p>