nJ
niquita J

1 reviews | Active since Jul 2016

03 May 2020, 22:34

Professional ********

I have been with vodacom for more than 5 years as a contract client. I've had good relations we them until the past year or so.

One: vodacom for months charged me for 2 insurances when I had one, when they finally canceled the other they never reimbursed my money. Two: I rolocated to another country since midlast year and this year I wanted to cancel my insurance that was still active. My emails were never rep****.

Three: I have two open lines with them currently for data and airtime. They told me I couldnt use the airtime international for some odd reason although when I first got here it was working. So now I'm stuck with contracts that I can't do anything about. I wanted them to transfer the data and airtime to my sister's line which is also being paid for by me.

I am honestly disappointed, can't wait to finish my contract and look for a better service provider. I honestly can't be with a company that *****s from me and unwilling to help me (referring to the canceling of my insurance)

0
Replies (1)
Vodacom
Vodacom's reply04 May 2020, 08:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team