Product ordered but not delivered within specified time

I ordered an LTE router with monthly data on 17 October and have been told that that delivery of the product will be made within 3 days. It has now been 10 days and I have not yet received the package. I called Vodacom and was told that the quotation has not been processed yet, however I have received two SMS's saying that the LTE APN and prepaid has been activated - when I don't even have the product. I have spend almost an hour on the phone from department to department and eventually to Mondo Mobile Vodacom. Please contact me urgently. This is unacceptable.