1 reviews | Active since Apr 2017

01 May 2017, 19:15

Product not perfoming as promised. TCF

<p>Good day,</p> <p> </p> <p>Again I find that the product sold to.me does not perform as promised. I upgraded and was promised a gig of data ontop of my contract data at no charge. I am again yet to receive this. This happen the last time I upgraded as well. </p> <p>Surely a company of this size should be able to curb this type of mistake?</p> <p> </p> <p>Please supply urgent feedback.</p>

0
Replies (3)
Vodacom
Vodacom's reply02 May 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update04 May 2017, 11:12
Reviewer Update

Good day,

It is now the 4th of May, no contact has been made with me as promised by Vodacom.

Please can the issue be resolved?

Regards

Vodacom
Vodacom's reply07 May 2017, 12:25
Official

Good day

Feedback has been provided to you on above matter via email. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA

Vodacom Consumer Website Team