Product and package dont correspond

No one can comprehend the dissappointment, irritation and anger at this moment. 25/03/2024, I was busy in Mmbatho and Litchtenburg with Vodacom BSC upgrades. As my phone battery was almost depleated, I went to the Vodacom shop in Lichtenburg to purchase a car charger. After deliberating on which one to buy, I settled for the SNUG 30W charger for R400. I drove out about 50km and decided to charge my phone. As soon as i put the charger into my brand new Jimny, it popped the fuse. I continued to drive back to Midrand. Forward to today, 28/03/2024, I decided to take it to Vodaworld for an exchange as I cannot drive 300km back to dispute this. Only to find out that the product serial number does not correspond with the box that it came in. I was surprised. I was told that there is nothing they can do. So what happened? Did the vodacom shop in Lichtenburg have a problem with the unit with a previos customer and just replace it and put the old one in its box????? I dont know. I could not have swapped it also as the one i have at home is a different make all together. This is unacceptable and now i have just lost R400. That R400 could have been used for something else much needed. I just left the product and receipt with the lady at counter 18 and walked out. Both are not any use to me. Maybe they can give Shameel as an early xmas present. Just a warning. For further purchases from Vodacom shops, I will be confirming that the product inside the box corresponds with the box it comes in. R400 lost. In these days R400 is a lot of money. Highly irritated at this moment..............

Tyron