1 reviews | Active since May 2015
Product advertised and withdrawn before exp date
Vodacom advertised a product on contract at GAME in the West Coast Mall, Vredenburg. My husband signed a contract for this specific contract on Saturday, 1 Aug 2015 for the contract. The whole verifying process was done & approved, but there was no stock available. They said they will received stock the next week. On Wednesday, 5 Aug, I called and they confirmed that they received stock and I can come to pick it up the following weekend.(We are +-200kms from Vredenburg) On Friday, 7 Aug, Rowena from GAME called me and told me that Vodacom withdrawn this specific package. I was not impress and called the shop's assistant manager (Sheraleen). Tel nr ***. She called me back and told me the same story. I called Vodacom's customer care and told them my story. The guy suggest that I send an E-Mail as the exp date of the packages was Monday, 10 Aug and he is not on duty this weekend. Sent an e-Mail and received ref nr 0058\8QYH and confirmed that an agent will call me within the next 24 hours
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
