Processing Upgrade Becomes a Nightmare with this useless Vodacom service provider!!!!

<p>I call on Sunday the 15th with the idea of asking whether I can upgrade as my line is due only end of February.</p> <p> </p> <p>To my delight i was told that i can upgrade prematurely. We processed the upgrade and i chose which handset i want and also the contract was upgraded to a Smart S. I ended the call a happy man as it was confirmed that i would be taking ownership of the phone on Friday 20/01/2017. I was informed that i will be receiving a call on Monday 16/01 or latest Tuesday 17/01 to do the confirmation and then release the handset for delivery which could take between 3-5 business days which i had no issue with. </p> <p> </p> <p>Monday came and nothing happened. I called to find out what's happening and the consultant said confirmations will call me, No call on the Monday. I call again on the Tuesday and same thing happens. I let Wednesday slide as i don't want to make a nuisance thinking they will handle it!</p> <p> </p> <p>Thursday 19/01 comes around and i call at 16:40. A lady by the name of Mercy answers. She is honest in telling me nothing was done to action the request to prematurely upgrade my contract. She ran over to her supervisor and got the override to effect the upgrade. After all this is done she assures me that the request will be received by confirmations and i will be called same day to release the handset for delivery on Friday the 20/01/2017. I specifically asked her what time as it was late in the day already when the call was placed. She assured me that the confirmations department works until 19:00. I was cool with it until it got to 18:30 and i called again to find out that they closed at 18:00 already!!!</p> <p> </p> <p>With my blood boiling i asked the agent what time the upgrades department start work? I was told 07:30am. I called at 07:53 exactly and spoke to a guy called Mpho with a ****y attitude telling me that i will not get the handset as there is nothing he can do about it. I requested i speak to a manager to which he transferred me to Edwin Pauwels (Not sure of the surname spelling). I explained to him that as a consumer his company has done wrong by me and i expect to take delivery as initially discussed on the Sunday. He said he will pull strings and get back in an hour or so.</p> <p> </p> <p>When it went past the "or so" time frame i called yet again to find his not available. I then called another hour and a half after that to receive the same response,this time however the consultant said he will call back as he is still busy "sorting" out my deli very. He said he will call me back shortly.</p> <p> </p> <p>Shortly turned into another two hours. I called back and also HAD TO WAIT 21 minutes to speak to him as he was busy on another call. He came onto the line stating that he tried everything in his power but unfortunately the delivery won't be done today. He said by tomorrow 21/01/2017 or LATEST monday 23/01/2017. Massively ticked off i went at him hard however no in a disrespectful manner.</p> <p> </p> <p>I pointed out that there was a timeframe indicated and confirmed and it's not the first time they don't want to be held accountable with breaking promised timelines and disappointing faithful customers.</p> <p> </p> <p>For all my hassles i really feel for the decision of cancelling my contracts with them to be effected but who do i refer to? I am open to a response from senior management why this happens everytime i have to deal with Vodacom!!!</p> <p> </p> <p>EXTREMELY APPALLED!! </p>